FAQs
What if I order multiple products?
If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready.
If you wish to receive some products earlier, you can call us at +91 9797965111 (Mon-sat | 11 am to 6 pm IST) or email us at hello@isbandh.com and we shall get back to you on the same.
How long will my order take to ship?
Our meticulously handcrafted pieces have a lot of diligence and love invested in them. Therefore, please allow us 20 to 25 working days to ship your order.
In case of urgent orders you can call us at +91 9797965111 (Mon-Sat | 11 am to 6 pm IST) or email us at hello@isbandh.com and we shall get back to you on the same.
How do I track my order?
Once the order has been dispatched, you will receive the courier tracking number on request. For additional information you can email us at hello@isbandh.com with your order number.
What are my delivery options?
We ship worldwide! For international orders shipping
will be added to the total at checkout.
Shipping charges may vary with location and order value.
What if I want any changes/cancellation of an existing order?
We reserve the right to accept or reject orders placed through our site. As per our policy, we do not make any changes to the orders once placed. Further, orders once placed cannot be cancelled/exchanged or refund.
Can I return my product?
Our garments are all on a made to order basis specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you.
NOTE: Sale pieces are not applicable for return or exchange under any circumstances.
Are the colours of products shown on the website accurate?
All our pieces are handcrafted with attention to detail. We ensure that our pieces are shot in standard light giving colours truest and nearest to our pieces. However, due to the intricacy of work involved in our pieces there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your screen and the actual product.
